Privacy Policy

Welcome to StudioBrosia We are an independent studio specializing in handcrafted ceramic tableware, ring holders and artistic trays. We are well aware that your privacy and trust are of Paramount importance to us. Therefore, we are committed to handling your personal information in the most transparent and secure manner. This Privacy Policy aims to detail how we collect, use, protect and share your information when you visit our website, make a purchase or interact with us. Please read the following terms carefully before using our services.

I. Information We Have Collected

When you visit StudioBrosia or shop on our website, we may collect the following types of information to provide you with a complete shopping experience:

Personal identity information: including your name, email address, billing address, delivery address and phone number, etc. This information is mainly used for confirming orders, shipping, maintaining contact with you and after-sales communication.

Payment information: When you complete your purchase, we will process your payment information through a secure payment gateway such as PayPal, Shopify Payments, Stripe, etc. We will not directly store your complete credit card or debit card information.

Account Information: If you choose to create an account, we will save your username, password and order history so that you can more conveniently view your past purchase records and delivery status.

Automatically collected information: including your IP address, browser type, operating system, access time, visited pages, and cookie data. This type of information is used to improve website performance and user experience.

Communication records: When you contact us via email, social media or website messages, we will retain relevant communication records to provide you with higher-quality customer support.

Ii. Ways of Using Information

StudioBrosia collects your information mainly to enhance the shopping experience and ensure the smooth completion of orders. We will use your information for the following purposes

Order processing and delivery: including confirming payment, creating orders, arranging shipments and tracking logistics.

Customer Service: We will use your information to respond to inquiries, handle returns and exchanges, and solve after-sales issues.

Personalized experience: Based on your shopping history and browsing preferences, we recommend products that you might like.

Marketing and Promotion: We may send you emails about new product launches, special offers or studio stories. If you do not wish to receive these emails, you can unsubscribe at any time.

Website optimization: By analyzing user behavior and visit data, we continuously improve the functionality and security of the website.

Compliance with legal obligations: We may disclose your information when required by law, such as for tax, audit or law enforcement needs.

Iii. Information Sharing and Disclosure

StudioBrosia promises not to sell or rent your personal information. We will only share necessary data with third parties under the following circumstances:

Service providers: such as payment processors, express delivery companies and IT service providers, they can only use your information to complete specific tasks (such as delivery, payment verification).

Legal requirement: If the law or the court requires us to disclose user information, we will provide it within the necessary scope.

Business Transfer: If the studio undergoes reorganization, merger or asset transfer, user information may be transferred as one of the business assets. However, we will inform in advance and ensure that the information continues to be protected.

Iv. Measures for Information Protection

We adopt strict security measures to prevent your personal information from being accessed, modified, disclosed or destroyed without authorization.

Our website uses SSL encryption technology to ensure the security of data transmission.

All payment transactions are completed through trusted third-party payment platforms. StudioBrosia does not store your complete payment information.

Our staff will only access your personal data when necessary and receive training on confidentiality and privacy protection.

Regularly update the security system and firewall to prevent data leakage or malicious attacks.

V. Cookies and Tracking Technology

To enhance user experience, we use Cookies and similar technologies on our website. Cookies help us

Remember your login status and the contents of your shopping cart;

Analyze website traffic and usage;

Improve the website content and layout;

Provide personalized recommendations.

You can disable Cookies in your browser Settings, but please note that this may affect the normal use of the website and your shopping experience.

Vi. Your Rights

As our customer, you enjoy the following privacy rights:

Right to access: You have the right to request a copy of your personal data from us.

Right to correction: If you find your information inaccurate or incomplete, you can contact us at any time for modification.

Right to erasure: Under certain conditions, you may request us to delete your personal data.

Right to withdraw consent: You may withdraw your consent for marketing emails or data processing at any time.

Data portability right: If necessary, you can request that your data be exported in a readable format.

If you wish to exercise the above rights, please contact us by email and we will reply to your request within 30 days.

Vii. Data Retention Period

We will retain your personal information for as long as necessary to fulfill the purpose of collection. For example:

Order information: Usually retained for 7 years to meet tax and auditing requirements.

Marketing Information: We will immediately delete the relevant data after you unsubscribe.

Once the information is no longer needed, we will safely delete it or anonymize it.

Viii. Third-party Links

The StudioBrosia website may contain links to third-party websites, such as social media or partner brands. Please note that we have no control over the privacy policies or practices of these websites. Therefore, it is recommended that you read their privacy terms before visiting.

Ix. Children's Privacy

Our products and services are only for adults. We do not intentionally collect personal information of children under the age of 13. If we find that such information has been mistakenly received, we will delete it immediately.

X. Update of This Privacy Policy

We may update this Privacy Policy from time to time to reflect business changes or legal requirements. The updated content will be published on the website and the date of modification will be clearly stated before it takes effect. It is recommended that you check this page regularly to obtain the latest information.